Haunted Halloween Mystery Box

SHIPPING, DELIVERY AND RETURNS

Getting you your order as soon as possible is something we strive for but please allow 3-6 Business Days for processing and 5-10 Business Days for your package to be shipped from date of order. If you need something by a specific date please contact us personally beforehand to make a note and make sure it is available for faster shipping.

RETURN & EXCHANGE POLICY

• We are here to help in case you are not satisfied with your purchase.

• We do NOT accept refunds on cosmetics. (Sanitary purposes)

• Note: The initial shipping costs incurred by the buyer will not be refunded.

• If you wish to exchange, The item must be unused, unopened and in the SAME condition it was shipped. 

• You must include your name, and order number in exchange package.

• Email us at chaoticcosmeticsinfo@yahoo.com. Please give us your name, order number, and explanation as to why you want to exchange your purchase.

• For your protection, we recommend using a traceable method of shipment.

• Mail your return to: CONTACT SHOP OWNER FOR ADDRESS

• Once we receive your item, we will notify you that we have received your exchange item and send the new item in exchange.

• Chaotic Cosmetics is not responsible and will not refund for theft, lost or stolen packages, or packages damaged during shipping.

• NOTE: We ship each product upon completion. If you ordered multiple products and only receive a partial order the rest will follow shortly thereafter.